Information Systems

Online applications

_{Venue Booking System}

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_{https://sasac.skedda.com}

This system is used by our members to book their pool sessions.

The club uses it to enforce the safe bathing limits and keep record of who used the pool and when. Users must logon to the system with their email address not the username from the membership system

MyClubHouse

_{Membership System}

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_{https://membership.sasac.co.uk}

MyClubhouse is our online club membership management software and provides tools for managing memberships, events, payments, communication.

Most members will only use it for joining and renewing and booking events.

We use it to maintain a record of our members and to communicate notifications by email or SMS. It is also how we organise and publish members events such as inductions and courses and club trips.

It is not a public system. Everyone who accesses it must logon using their username and password.

_{SASAC HelpDesk}

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_{https://help.sasac.co.uk}

This Help Desk application is used instead of email to process the high volume of incidents and the duplications of requests sent to the membership team.

We have implemented this system to better manage and track the 100s of requests, questions, and issues reported by our members.

Each request, incident and question is allocated a unique ticket that then allows the members to see how their ticket is being processed and allows the various volunteers in the membership team to monitor and manage the tickets more effectively.

It will integrate a knowledge base that members can interrogate to find answers and solutions and self help.

_{SASAC PSR QUIZ}

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_{https://quiz.sasac.co.uk}

The PSR Quiz portal is used by members to verify their knowledge and understanding of the club’s Pool Safety Requirements (PSR). While anyone can take a practice test anonymously, members must register and sign in so their official quiz attempts and pass results are recorded against their profile.

To ensure your quiz results are properly recorded in the member directory, you must complete a quick one-time registration:

Navigate to the Portal: Go to quiz.sasac.co.uk and select Register on the main menu.
Verify Your Membership: Enter your registered email address and your 4-digit SASAC Membership ID (found on your physical or digital membership card), then click Verify.
Set Your Password: Once your membership details are verified, create a password (minimum 8 characters), confirm it, and click Create Account.
Access Your Dashboard: Once registered, you will be taken directly to your member dashboard where you can track your attempts, passes, and best score.

Public website

www.sasac.co.uk

This website is our public portal. It is focussed on visitors who are not non-members and provides information about the club, its facilities and services.

The basic menu is divided into