St Albans Sub Aqua Club

To logon to the portal or reset your password please go to the MEMBERSHIP PORTAL LOGIN PAGE

The portal is a basic membership system to help the club manage membership administration more efficiently.

From the home page (overview) you can select your profile to see your details including your membership number, membership type and payment details.

The system allows each member to maintain the information in their membership profile record, including any associated children, and are members are required to verify the information in the profile is current and accurate.

When joining and each time you renew, we require every member to log onto the portal and review and update their information in the mandatory fields including

Adult members must upload a suitable passport style photo image that will be printed on their membership card to identify them as a member. This image should be orientated as portrait in the 4:3 or 10:8 aspect ratio and a minimum size of 320 x 230. If taking a new photo try this pro-tip. Just remember to keep the background light rather than dark. You can edit and crop the image to the correct format using a program like Microsoft photo editor or use a free online service like MakePassport or PersoFoto.

By saving your profile and paying your membership fee, you will have effectively joined or renewed your membership.

FAQ

1	When in the My Profile the boxes can not be ticked. How do I tick the three boxes? When I try it sends me to the T&C page which opens in a new tab.	You must be in edit mode to tick or untick the boxes. Go to the Edit own profile page to make any changes to your profile including ticking the boxes. Trying to tick them from the My profile page launches the link to the T&C s & conditions Click here to expand image below of the detailed guide
2	Why does my profile show my fee is due when I have already paid	The payment details on the membership portal is not integrated with our banking system. There is a delay of several days as the two systems need to be manually reconciled. Be assured if you have made the BACS payment it will show up on your account before the renewal date on April 1st
3	Where do I add my child’s details on the portal	The children records from the existing membership records were transferred to the new portal and can be accessed via the relationship section displayed at the bottom of the the My profile page. By clicking on the child record you can then view and edit the child’s profile record.
4	My child’s record is not displayed in the relationship section of the My profile page	If the child record is not showing in the relationship section then please contact renewals@.sasac.co.uk and provide the child’s full name and date of birth
5	I followed the forgotten password routine but have not received an email detailing my new credentials.	Check for an email from noreply@.sasac.co.uk was not delivered to your SPAM folder. OR The email address in your profile does not match the email you chose in the forgotten password routine OR the email address in your profile is not unique and also configured for another member. In which case request the password reset using your username. This is usually the first 7 digits of your last name and first initial so for John Smith, their username would be smiths or if there are multiple John Smiths it would be something like smithj1. Otherwise request a password reset from renewals@.sasac.co.uk and provide your either your membership ID or full name and date of birth and postcode so we can identify you
6	Why did I get locked out and see the message “You have tried to login too many times recently using a wrong password. For security reasons your account has been locked for 15 minutes”	Somebody has attempted to logon to your account with the wrong password three times in row. This may be you with the wrong password or someone else attempting to access your account by trying to guess your password. Wait 15 minutes and try with a legitimate password or run the password reset routine and logon with a new password
7	I followed the forgotten password routine and received a new password. Why doesn’t my new password work?	When you received the email it shows Your username Your new Password Activation Link URL Note: the email says “To activate your password change request please follow this link” because your new password does will not work UNTIL you click on the link and the email is not more than a day old. Follow this guide 1- Close any browser windows you have open 2- Go to email with the forgotten password details and click on password reset link. 4- This will launch a new browser window showing you the logon page 3- At the logon page enter in your username shown in the email. Note: your username is not your email address 4- Then enter the password shown in the email.
8	I get the message “Email address (your email address) has been assigned to multiple registrations. A unique user registration could not be identified.”	You can initiate the forgotten password using your username or your email address but for historical reasons some joint members are using the same email address and the system cannot reset when the address belongs to more than one user. Instead, request forgotten password with your username and then update your profile or that of your person who shares the email address so it is not shared. If you don’t know your username you can usually work it out because it is in the format of your last name and first initial and between 4 and 8 characters, and without any spaces or other characters. The 8th character may have a number so ensure the username is unique so: Danielle Soloud is: soloudd Annie Position is: positioa But her husband Andy is positia1 William Ng is: ngw1 If you can’t work out contact renewals@.sasac.co.uk

Membership Portal